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REFUND AND RETURN POLICY

REFUND AND RETURN POLICY

Overview

We Take Care of You Every Step of the Way!

At MONTREAL COMIC BOOK CLUB, we pride ourselves on providing exceptional customer service. Our dedicated team is always here to help and ensure your utmost satisfaction. From finding the perfect items to resolving any issues that may arise, we’re committed to going above and beyond for you.

If, for any reason, you’re not completely satisfied with your purchase, we offer hassle-free returns, refunds, and exchanges. To be eligible for a return, simply ensure that your item is unused and in the same pristine condition as when you received it, along with the original packaging. We understand that sometimes unforeseen shipping damage may occur, and we’re more than happy to assist you in finding a solution.

Your happiness is our priority, and we’ll work tirelessly to make sure you have a seamless and enjoyable shopping experience. Feel free to reach out to our friendly customer service team if you have any questions or need further assistance. 

We’re here to make things right for you!

 

Need Assistance? We’re Here to Help!

Before returning an item, please don’t hesitate to reach out to our dedicated customer service team. We’re ready to assist you with any questions or concerns you may have regarding our refund and return policy, ensuring a smooth and satisfactory resolution.
 
Contact our friendly customer service team at:
 
 
We believe in making things right for our valued customers. While we strive for your complete satisfaction, there are certain situations where partial refunds may apply:
 
  • Books with obvious signs of use
  • Items not in their original condition, damaged, or for reasons not due to our error

Additionally, please note that items must be returned within 30 days of delivery to be eligible for a refund.

Exchanges

We only replace items if they are defective or damaged, and we have the item in stock. If you need to exchange it for the same item, email us at [email protected] and send your item to:
  • MONTREAL COMIC BOOK CLUB
  • 14 – 1070 av. Lajoie 
  • Outremont, Qc
  • H2V 1N6
  • Canada

Returns

To initiate a product return, kindly send the item back in its original packaging to the following address :

  • MONTREAL COMIC BOOK CLUB
  • 14 – 1070 av. Lajoie 
  • Outremont, Qc
  • H2V 1N6
  • Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, we kindly suggest checking your bank account once more to ensure there hasn’t been any oversight.

In the event that you’ve already done so, we recommend contacting your credit card company, as it may take a little time for the refund to be officially processed and reflected on your statement. Please note that it can take up to 10 business days for the refund to be credited, although it’s usually a much faster process.

If you’ve done all of this, and you still have not received your refund yet, please contact us at 

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Need more help ?

Feel free to visit our FAQ section, as you may find the answers you’re seeking.

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